Information Technology Services for OEB
- Help is available when you are having a problem with your computer, software, network connection or file storage.
- Phone for
support. Contact the
FAS IT helpdesk
- available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m.
- E-mail for support to firstname.lastname@example.org and include as many details as possible about your situation requiring support.
- FAS Exchange E-mail Account (IRIS) Webmail
- Check your FAS Exchange E-mail Account (IRIS) Webmail
- for users whose e-mail account(s) have been migrated to or originated on the FAS Exchange E-mail Server (IRIS)
- refer to the official guide to Iris E-mail tools.
- Request a New
- for newcomers to set up your new FAS Exchange E-mail Account (IRIS) in the form of "email@example.com" (Harvard PIN required)
- OEB E-mail Address
OEB e-mail account aliases, in the form of "firstname.lastname@example.org" provide an alternate address to access your FAS e-mail account. This address is not a separate e-mail account.
OEB e-mail addresses are available to individuals who are appointed to positions in OEB, the MCZ, the HUH, and the Arnold Arboretum. Individuals automatically eligible for an OEB e-mail address include faculty, post-doctoral fellows, graduate students, exempt and non-exempt staff, associates, and visiting researchers and fellows. Temporary e-mail accounts may be provided to temporary employees, visitors, and contractors upon request and approval by local unit HR.
Please contact the appropriate HR representative with any questions about your e-mail account:
- Accounts for
OEB, MCZ, HUH Administrative
Staff, Temporary Employees,
Please contact Damari Rosado, OEB Assistant Director of Administration, email@example.com, 5-2305 for assistance during the current HR personnel transition.
- Accounts for
OEB, MCZ, HUH Faculty,
Visiting Scholars, Post-Doctoral
Fellows, and Graduate Students:
Christopher Preheim, firstname.lastname@example.org, 4-9271
- All Arnold
Cindy Cushman, email@example.com, 4-5745
- Accounts for OEB, MCZ, HUH Administrative Staff, Temporary Employees, and Visitors:
- E-mail forwarding info at http://www.fas-it.fas.harvard.edu/faq/email-forwarding
- E-mail Account
FAS E-mail Account Expiration Policy - OEB e-mail accounts follow the same expiration policies as FAS e-mail accounts.
files using Accellion
- when you want to send or receive files with recipients both inside and outside Harvard;
when shared files are too large to use e-mail; when files require secure connections.
Internet access & publishing
- How to connect to the FAS wireless on-campus ethernet network
- Upon request, OEB provides connection privileges to the shared server for creating Lab sites and individual faculty pages on the OEB website.
- Check Research Computing's website for information on mapping your computer to the shared drives.
- IQSS provides websites
for groups and individuals.
personal Web sites on
- OEB does not support personal Web sites. Personal sites are supported on FAS servers for those with an active FAS e-mail address.
- iSites - for creating
course sites, Harvard PIN required.
- E-mail to firstname.lastname@example.org
- for help with purchasing, managing and using dedicated computing or storage resources.
Guide to Services
-answers to frequently asked questions
- Science DivisionResearch
Computing Resources for Faculty
- Services include: Database Support, Data Mining, Microarrays, Programming and Algorithm Help, Resolver, Sequence Analysis and Statistics.
access to Science Division
services (PIN required)
- request access to the FAS Research Computing services (Odyssey cluster, workstation access, etc.)
- your MAC (media access control) address identifies communication ports on your computer. Your MAC address is unique worldwide, and is permanently attached to your networking card (ethernet, airport, etc).
- How to Determine the Version of Your Macintosh Operating System
- How to Determine the Version of Your Windows Operating System
- Check Network Status at FAS Information Technology's website.
VPN (Virtual Private networking) Access
- to connect to the Harvard network from off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
- to view a website which is visible only to those on the Harvard network
- to use keyserved FAS software when away from the Harvard campus
- FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
- Software on the Bauer
Core Linux Cluster
- Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account.
- A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)
- Purchasing software
- if you need to purchase software or a license, please visit UIS Tech Services