Department of Organismic and Evolutionary Biology

User Support

- Help is available when you are having a problem with your computer, software, network connection or storage.

• Request help online using the OEB Computer Services Support Request Form
  
• Phone for support. Contact the FAS IT helpdesk at 617-495-9000.
  - available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m.
• E-mail for support to help@fas.harvard.edu and include as many details as possible about your situation requiring support.

E-Mail & File Sharing

• Check your OEB Webmail
• OEB New E-mail Account Request Form
  - for newcomers when you want to set up an e-mail account in the oeb.harvard.edu subdomain
  -OEB e-mail accounts are available to members of the OEB department and its affiliates. Requests from others will not be processed.
• OEB E-mail Forwarding Request Form
  - when you want to forward your OEB e-mail to another existing e-mail address.
• OEB E-mail Forwarding Cancellation Form
  - when you want to cancel forwarding you set up previously and resume receiving messages at your OEB address.
• OEB E-mail Account Expiration Policy
  - OEB e-mail accounts follow the same expiration policies as FAS e-mail accounts.
• Sharing files using Accellion
  - when you want to send or receive files with recipients both inside and outside Harvard;
  when shared files are too large to use e-mail; when files require secure connections.

Web access & publishing

• How to connect to the FAS wireless on-campus ethernet network
• Creating and maintaining websites for OEB faculty labs (PDF)
• Creating and maintaining personal Web sites on FAS servers.
  - OEB does not support personal Web sites. Personal sites are supported on FAS servers for those with active FAS accounts.

Research Computing

• E-mail to rchelp@fas.harvard.edu
  - for help with purchasing, managing and using dedicated computing or storage resources.
• FAS Information Technology's Research Computing Guide to Services
  -answers to frequently asked questions
• Life Sciences Research Computing Resources for Faculty and Staff
  - Services include: Database Support, Data Mining, Microarrays, Programming and Algorithm Help, Resolver, Sequence Analysis, Statistics, and Web Development.
• Sign up for training workshops

Network Connections

• New Network Connection Request Form
  - for newly arrived faculty and staff
• How to find your computer's ethernet (MAC) address
  - your MAC (media access control) address identifies communication ports on your computer. Your MAC address is unique worldwide, and is permanently attached to your networking card (ethernet, airport, etc).
• How to Determine the Version of Your Macintosh Operating System
• How to Determine the Version of Your Windows Operating System
• Check Network Status at FAS Information Technology's website.

VPN (Virtual Private networking) Access

- to connect to the Harvard network off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
- to view a website which is visible only to those on the Harvard network
- to use keyserved FAS software when away from the Harvard campus

• FAS VPN Client
  -information about how to obtain and install the FAS VPN Client

Software

• FAS IT Software Download (Harvard PIN required)
  - FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
• Software on the Bauer Core Linux Cluster
  - Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account.
  - A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)
• Purchasing software
  - if you need to purchase software or a license, please visit UIS Tech Services