OEB Information Technology Services

User Support

- Help is available when you are having a problem with your computer, software, network connection or storage.

  • Request help online using the OEB Computer Services Support Request Form
  • Phone for support. Contact the FAS IT helpdesk at 617-495-9000.
    - available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m.
  • E-mail for support to help@fas.harvard.edu and include as many details as possible about your situation requiring support.
E-Mail & File Sharing
Web access & publishing
Research Computing
Network Connections
VPN (Virtual Private networking) Access

- to connect to the Harvard network off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
- to view a website which is visible only to those on the Harvard network
- to use keyserved FAS software when away from the Harvard campus

  • FAS VPN Client
    -information about how to obtain and install the FAS VPN Client
Software
  • FAS IT Software Download (Harvard PIN required)
    - FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
  • Software on the Bauer Core Linux Cluster
    - Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account.
    - A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)
  • Purchasing software
    - if you need to purchase software or a license, please visit UIS Tech Services