OEB Information Technology Services

User Support

- Help is available when you are having a problem with your computer, software, network connection or storage.

  • Request help online using the OEB Computer Services Support Request Form
  • Phone for support. Contact the FAS IT helpdesk at 617-495-9000.
    - available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m.
  • E-mail for support to help@fas.harvard.edu and include as many details as possible about your situation requiring support.
E-Mail & File Sharing
  • Check your OEB Webmail
  • E-mail Account Eligibility and Creation:
    OEB e-mail accounts are provided to individuals when they are appointed to positions in OEB, the MCZ, the HUH, the HMNH, and the Arnold Arboretum. Individuals automatically eligible for an OEB account include faculty, post-doctoral fellows, graduate students, exempt and non-exempt staff, associates, and visiting researchers and fellows. Temporary e-mail accounts may be provided to temporary employees, visitors, and contractors upon request and approval by local unit HR.

    Please contact the appropriate HR representative with any questions about your e-mail account:

    Accounts for OEB, MCZ, HUH Administrative Staff, Temporary Employees, and Visitors:
    Shelarese Ruffin, sruffin@oeb.harvard.edu, 5-0813

    Accounts for OEB, MCZ, HUH Faculty, Visiting Scholars, Post-Doctoral Fellows, and Graduate Students:
    Christopher Preheim, cpreheim@oeb.harvard.edu, 4-9271

    All HMNH Accounts:
    Julia Hutchinson, jhutchinson@oeb.harvard.edu, 6-8204

    All Arnold Arboretum Accounts:
    Cindy Cushman, cindy_cushman@harvard.edu, 4-5745

  • OEB E-mail Forwarding Request Form
    - when you want to forward your OEB e-mail to another existing e-mail address.
  • OEB E-mail Forwarding Cancellation Form
    - when you want to cancel forwarding you set up previously and resume receiving messages at your OEB address.
  • OEB E-mail Account Expiration Policy
    - OEB e-mail accounts follow the same expiration policies as FAS e-mail accounts.
  • Sharing files using Accellion
    - when you want to send or receive files with recipients both inside and outside Harvard;
    when shared files are too large to use e-mail; when files require secure connections.
Web access & publishing
Research Computing
Network Connections
VPN (Virtual Private networking) Access

- to connect to the Harvard network off-campus locations or gain network access from a wireless connection on campus. After connecting you can access your home folder or shared group folder.
- to view a website which is visible only to those on the Harvard network
- to use keyserved FAS software when away from the Harvard campus

  • FAS VPN Client
    -information about how to obtain and install the FAS VPN Client
Software
  • FAS IT Software Download (Harvard PIN required)
    - FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.
  • Software on the Bauer Core Linux Cluster
    - Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account.
    - A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)
  • Purchasing software
    - if you need to purchase software or a license, please visit UIS Tech Services