# Information Technology Services for OEB #### User Support > \- Help is available when you are having a problem with your computer, software, network connection or file storage. - **Phone** for support. Contact the IT helpdesk at 617-495-7777. \- available M-F 8:00 a.m. to 10:00 .p.m.; Weekends, Holidays & University inter-sessions 10:00 a.m. to 10:00 .p.m. - **E-mail** for support to and include as many details as possible about your situation requiring support. #### E-Mail - **[FAS Mail](http://huit.harvard.edu/services/fas-mail) (**also known as FAS Exchange, IRIS, EMail**)** - [Check your FAS Exchange E-mail Account (IRIS) Webmail ](https://fasmail.harvard.edu/OWA/auth/logon.aspx?url=https://fasmail.harvard.edu/OWA/&reason=0) \*- for users whose e-mail account(s) have been migrated to or originated on the FAS Exchange E-mail Server (IRIS)* - **Request a New FAS E-mail Account** \*- for newcomers to set up your [new FAS Exchange E-mail Account](http://huit.harvard.edu/pages/create-fas-account) in the form of ""* *(Harvard PIN required)* - **OEB E-mail Address Eligibility** OEB e-mail account aliases, in the form of "" provide an alternate address to access your FAS e-mail account. This address is not a separate e-mail account. OEB e-mail addresses are available to individuals who are appointed to positions in OEB, the MCZ, the HUH, and the Arnold Arboretum. Individuals automatically eligible for an OEB e-mail address include faculty, post-doctoral fellows, graduate students, exempt and non-exempt staff, associates, and visiting researchers and fellows. Temporary e-mail accounts may be provided to temporary employees, visitors, and contractors upon request and approval by local unit HR. Please contact the appropriate HR representative with any questions about your e-mail account: - Accounts for OEB, MCZ, HUH Administrative Staff, Temporary Employees, and Visitors: Please contact Damari Rosado, OEB Assistant Director of Administration,, 5-2305 for assistance during the current HR personnel transition. - Accounts for OEB, MCZ, HUH Faculty, Visiting Scholars, Post-Doctoral Fellows, and Graduate Students: Christopher Preheim, , 4-9271 - All Arnold Arboretum Accounts: Cindy Cushman, [cindy\_cushman@harvard.edu](mailto:cindy_cushman@harvard.edu), 4-5745 - **E-mail vacation messages, spam filtering, and mail forwarding** info can be found at - **E-mail Account Expiration** [FAS E-mail Account Expiration Policy](http://huit.harvard.edu/faq/fas-account-expiration) *- OEB e-mail accounts follow the same expiration policies as FAS e-mail accounts.* #### File Sharing - [Secure File Transfer](http://huit.harvard.edu/services/secure-file-transfer) (also known as Accellion, Large File Transfer, Secure File Transfer) is used to securely transmit large files to recipients within and outside Harvard. [Link to Secure File Transfer for FAS](https://fta.fas.harvard.edu/courier/web/1000@/wmLogin.html). #### Internet access & publishing - [How to connect to the FAS wireless on-campus ethernet network](http://www.fas-it.fas.harvard.edu/node/189) - Upon request, OEB provides [connection privileges to the shared server](mailto:webdesign@oeb.harvard.edu) for creating Lab sites and individual faculty pages on the OEB website. - Check [Research Computing's website](http://rc.fas.harvard.edu/kb/storage/storage-connection-instructions-for-labs) for information on mapping your computer to the shared drives. - IQSS provides websites for [groups](http://projects.iq.harvard.edu/) and [individuals](http://scholar.harvard.edu/). - [Creating and maintaining personal Web sites on FAS servers](http://www.fas-it.fas.harvard.edu/node/186). \*- OEB does not support personal Web sites. Personal sites are supported on FAS servers for those with an active FAS e-mail address.* - [iSites](http://isites.harvard.edu/) - *for creating course sites, Harvard PIN required.* #### Research Computing - E-mail to \*- for help with purchasing, managing and using dedicated computing or storage resources.* - [FAS Information Technology's Research Computing Guide to Services](http://www.fas-it.fas.harvard.edu/services/catalog/browse/44) *-answers to frequently asked questions* - [Science DivisionResearch Computing Resources for Faculty and Staff](http://rc.fas.harvard.edu/) \- Services include: Database Support, Data Mining, Microarrays, Programming and Algorithm Help, Resolver, Sequence Analysis and Statistics. - [Request Odyssey cluster access to Science Division services](https://software.rc.fas.harvard.edu/accounts/) (PIN required) - *request access to the FAS Research Computing services (Odyssey cluster, workstation access, etc.)* #### Network Connections - [How to find your computer's ethernet (MAC) address ](http://www.oeb.harvard.edu/support/find_ethernet.html)*- your MAC (media access control) address identifies communication ports on your computer. Your MAC address is unique worldwide, and is permanently attached to your networking card (ethernet, airport, etc).* - [How to Determine the Version of Your Macintosh Operating System](http://www.oeb.harvard.edu/support/which_mac_os.html) - [How to Determine the Version of Your Windows Operating System](http://www.oeb.harvard.edu/support/which_mac_os.html) - [Check Network Status](http://www.fas-it.fas.harvard.edu/) at FAS Information Technology's website. #### VPN (Virtual Private networking) Access > *- to connect to the Harvard network from off-campus locations or gain network access from a wireless connection on campus. After connecting you can* access your home folder or shared group folder. > \- to view a website which is visible only to those on the Harvard network > \- to use keyserved FAS software when away from the Harvard campus - [VPN connection details](http://www.fas-it.fas.harvard.edu/vpn) #### Software - [FAS IT Software Download](http://downloads.fas.harvard.edu/download?platform=all) *(Harvard PIN required) - FAS provides many software packages for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN.* - [Software on the Bauer Core Linux Cluster](http://www.sysbio.harvard.edu/csb/resources/computational/linux.html) \*- Applications running on the cluster are available to Harvard research groups. Access to the Cluster requires a Bauer Core account. - A few of the popular applications are: BLAST (NCBI and WU), EMBOSS, Primer3, QRNA and SNOSCAN, Bioperl, GMEP, Mathematica (Bauer Lab only)* - [Purchasing software](http://www.uis.harvard.edu/technology_services/) \*- if you need to purchase software or a license, please visit UIS Tech Services* /**/ #columns h3.ui-accordion-header { background-color: #4E84C4; color: white; font-size: 14px; letter-spacing: 0.1em; font-weight: bold; font-family: arial ! important; } /**/ Embed /**/ #columns h3.ui-accordion-header { background-color: #4E84C4; color: white; font-size: 14px; letter-spacing: 0.1em; font-weight: bold; font-family: arial ! important; } /**/ Open all sections Close all sections ### User Support expand\_more \- Help is available when you are having a problem with your computer, software, network connection or file storage. - **Phone** for support. Contact the IT helpdesk at 617-495-7777. - **E-mail** for support to and include as many details as possible about your situation requiring support. - **Walk-in** support is located at [Science Center](http://www.map.harvard.edu/?ctrx=759748.5&ctry=2962404.5&level=9&layers=Campus%20Base%20and%20Buildings,Map%20Text) B-14. Walk-in Support Hours: Monday - Friday 9:00AM to 6:00PM; Saturdays 12:00PM to 4:00PM; Sundays 12:00PM to 4:00PM - **One to One Support (walk-in)** is offered Monday - Friday 9:00AM – 3:00PM. [Book an Appointment](https://harvard.service-now.com/ithelp?id=sc_ca%20t_item&sys_id=7a89bba5ff83210002ad26ec8b649d29) Please check the [HUIT](https://harvard.service-now.com/ithelp?id=contact) website for summer and holiday hours. ### E-Mail expand\_more - **[FAS Email Services](http://huit.harvard.edu/services/email-calendars)** uses [Office 365 for Harvard](http://mso.harvard.edu/). You can learn how to [install Office 2013 on your Mac or PC](http://mso.harvard.edu/get-setup) and [set up your new account](http://mso.harvard.edu/EXO-getting-started). - To [Request a New FAS Email Account](http://huit.harvard.edu/pages/get-started) you will first need to [claim your HarvardKey](http://reference.iam.harvard.edu/harvardkey). - *- Your HarvardKey enables access to a wide range of applications and services across Harvard using a single login name and password. Your email account is created as a part of the HarvardKey claim process.* - **E-mail vacation messages, spam filtering, and mail forwarding** info can be found at - **E-mail Account Expiration** [FAS E-mail Account Expiration Policy](http://huit.harvard.edu/faq/fas-account-expiration) ### File Sharing expand\_more - [Secure File Transfer](https://harvard.service-now.com/ithelp?id=sc_cat_item&sys_id=b98f43174fb1f20045e21fb5f110c79b) (also known as Accellion, Large File Transfer, Secure File Transfer) is used to securely transmit large files to recipients within and outside Harvard. The [FAS File Transfer](http://huit.harvard.edu/pages/fas-file-transfer) policy and [Accellion User Guide](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=2ba7cfc8379a32c03dc68ff1b3990eed) can be found on the HUIT site. [Link to Secure File Transfer for FAS](https://fta.fas.harvard.edu/courier/web/1000@/wmLogin.html). ### Internet Access & Publishing expand\_more - [How to connect to the FAS wireless on-campus ethernet network](https://huit.harvard.edu/pages/connect-harvard-network) - Check [Research Computing's website](https://www.rc.fas.harvard.edu/) for information on mapping your computer to the shared drives. - IQSS provides websites for [groups](http://projects.iq.harvard.edu/) and [individuals](http://scholar.harvard.edu/). - [Creating and maintaining personal Web sites on FAS servers](http://www.fas-it.fas.harvard.edu/node/186). \*- OEB does not support personal Web sites. Personal sites are supported on FAS servers for those with an active FAS e-mail address.* - [Canvas](http://atg.fas.harvard.edu/canvas) - for creating course sites, HarvardKey required. ### Network Connections expand\_more - [How to find your computer's ethernet (MAC) address](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=08d833780f7472c02dfe5bd692050e04) \*- your MAC (media access control) address identifies communication ports on your computer. Your MAC address is unique worldwide, and is permanently attached to your networking card (ethernet, airport, etc).* - [How to Determine the Version of Your Macintosh Operating System](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=08d833780f7472c02dfe5bd692050e04) - [How to Determine the Version of Your Windows Operating System](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=08d833780f7472c02dfe5bd692050e04) - [Check Network Status](http://www.fas-it.fas.harvard.edu/) at FAS Information Technology's website. ### Report an Incident expand\_more All About Phishing ## ![phish130.png](/sites/g/files/omnuum6811/files/styles/hwp_1_1__360x360_scale/public/oeb/files/phish130.png?itok=dEfP5vQA) Phishing is > …the act of attempting to acquire information such as usernames, passwords, and credit card details (and sometimes, indirectly, money) by masquerading as a trustworthy entity in an electronic communication. ([Wikipedia definition](http://en.wikipedia.org/wiki/Phishing)) If you receive questionable emails or phone calls of this nature, do not respond. Instead, hang up or delete the message, use the advice provided by [HUIT](http://huit.harvard.edu/all-about-phishing) to asses whether the query is fraudulent, or contact the Help Desk for assistance: call (617) 495–7777 or use Get Help on this site. Visit[ security.harvard.edu](http://security.harvard.edu/) for more information on how to protect yourself from scams. ### Research Computing expand\_more - E-mail to \*- for help with purchasing, managing and using dedicated computing or storage resources.* - [FAS Information Technology's Research Computing Guide to Services](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=88046d2a37c2b6803dc68ff1b3990ef3%20) *-answers to frequently asked questions* - [Science DivisionResearch Computing Resources for Faculty and Staff](http://rc.fas.harvard.edu/) \- Services include: Database Support, Data Mining, Microarrays, Programming and Algorithm Help, Resolver, Sequence Analysis and Statistics. - [Request Odyssey cluster access to Science Division services](https://software.rc.fas.harvard.edu/accounts/) (HarvardKey required) - *request access to the FAS Research Computing services (Odyssey cluster, workstation access, etc.)* ### Software expand\_more - [FAS IT Software Download](http://downloads.fas.harvard.edu/download) *(HarvardKey required) -* FAS provides downloadable software and related services for use by faculty, students, labs and staff. Most products require you to also install their keyserver application and either be connected to the Harvard network directly or by VPN. \- FAS also provides Adobe Creative Cloud and Acrobat Pro. For a list of available Adobe applications and related information on installing the software, [click here](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=dbe920923706f2803dc68ff1b3990ec5). ### VPN (Virtual Private Networking expand\_more #### VPN (Virtual Private networking) Access > *- to connect to the Harvard network from off-campus locations or gain network access from a wireless connection on campus. After connecting you can* access your home folder or shared group folder. > \- to view a website which is visible only to those on the Harvard network > \- to use keyserved FAS software when away from the Harvard campus - [VPN connection details](https://harvard.service-now.com/ithelp?id=kb_article&sys_id=f1a542efdb90d7c483a2f3f7bf9619ec)